I am a skilled and dedicated freelance virtual assistant with over 20 years of experience working within both Client Services and Technical Services. Reach out and let me know how I can help you with the tasks that you just can’t seem to get done.
jhester@johester.com
I’m ready to assist with your project, increasing your productivity and saving you time!
Providing technical services, administrative assistance and customer support. With over 20 years of experience delivering high-quality work, let me know how I can assist with your next project whether you need to delegate tasks or just get some technical help.
Below are some examples of my previous work experience, and I’m open to other project types or administrative needs. Just reach out with details.
Provided consulting on a pdf directory product tool to improve the process, recommend enhancements to the product, and update language within contracts and statements of work to better describe the product offering and minimize risk on future projects.
Provided product research and managed listings for Shopify, eBay and Mercari.
Worked as an interim bookkeeper in a small church office, filling in while the regular bookkeeper was on extended vacation.
Worked as an Account Manager serving as a liaison between the business and clients, building relationships, managing budgets and project scope. Also worked to drive growth opportunities and future product offerings.
Developed custom spreadsheets, performed data analysis, data cleanup, and reporting.
Researched projects (gathered hourly estimates and sub contracted work), developed scope and project planning. Wrote proposals, and provided final invoices for billing to accounts receivable.
Quickbooks, Database Assistance
“Joanna has helped us many times by supporting our financial bookkeeping, database management, and office administration. She is a valuable resource as a hard worker, excellent communicator, and skilled organizer. She is highly flexible and exceptionally personable as she interacts with others. Joanna handles a high level of detail with thoroughness and energy. Most of all, we recognize her personal character and moral integrity.”
Client Management
“Joanna is very reliable, organized and responsive to the needs of her clients and coworkers alike. I would love to work with Joanna again in any capacity, and she will be a tremendous asset to anyone that works with her in the future.”
Account Management, Project Management
“Joanna builds strong relationships with her clients and manages her accounts well. She is willing to learn and works hard to gain understanding of our product and issues the clients have. She took on Project Management tasks in addition to her other responsibilities to cover when the Project Management Team was short staffed. She’s proactive and identifies potential problems before they arise.”
I am currently available to take on new projects, so feel free to send me a message about anything that you want to run past me.
jhester@johester.com
Located in North Dallas Area – Central Time Zone